PHOTO: Angela Arena, 65, claims she is a victim of irresponsible lending by a NAB banker. – Photo: Jason South

Even now, almost a decade after Angela Arena lost her home due to what she claims was misconduct at National Australia Bank, she finds it difficult to talk about what happened.

Gripping her long walking stick tightly, she waited nervously in a queue that snaked along Williams Street in Melbourne to listen to the first witnesses in the banking royal commission give evidence. Not coincidentally they were from NAB.

Ms Arena said she was there because she lost her home in North Queensland after her bank gave her what she claims was an unnecessary and inappropriate overdraft of $300,000 in 2007.